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Operations

Operations Associate

Nairobi / Hargeisa

Job Description

The Operations Associate plays a vital role in ensuring smooth and efficient transaction processing, partner support, and customer satisfaction. This role involves monitoring and investigating transactions, resolving operational issues, processing refunds and adjustments, and providing accurate updates to internal and external stakeholders. The Operations Associate supports the wider Operations team by handling day-to-day tasks that contribute to the stability and reliability of the company’s payment ecosystem.

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